Machine Troubleshooting - Copy Machine Coin Towers

• The Coins are Dropping Straight Through (the bypass may or may not work).
• The Vend Tower's Display is Blank, it Rejects all Coins, the Bypass Key Does not Work, and the LED is Not Flashing
• The Vend Tower Display is Blank, the Bypass Key May or May not Work
• The "No Change" Light Continues to Stay Lit When Coins are Deposited
• The Vend Tower will Accept Coins, but No Bills
• Bill Acceptor on Vend Tower will Not Accept any Bills
• The "No Change" Lamp Does Not Blink when the LCD Shows "Exact Change."
• The Vend Tower Accepts Coins and Bills, but No Credit is Displayed and the Copier is Not Enabled
• Coins Deposited are Not Registering and Not Being Returned to the Coin Return
• Coin Tower is Taking Coins and They are Registering, but the Copier is Not Making Copies
• The Vend Tower Rejects all Coins, but the Bypass Key Works.
• Any Odd Messages on Vend Tower Display (anything other than the price per copy)
• The Exact Change Indicator Comes On and the Customer Doesn't Know How to Add Change

Problem: The Coins are Dropping Straight Through (the bypass may or may not work).

Cause: The vend (coin) tower has either developed a fault, there are not enough coins in the vend tower, or the overflow box is full.

Solution:

1. Verify that the "No Change" light is not lit and "EC" is not shown on the display.
2. If the "No Change" light is on or "EC" is displayed, the vend tower will not accept any coins higher than price point. Add coins per fill instructions located inside the vend tower.
3. If the "No Change" light is not lit and "EC" is not displayed, pull the vend tower away from the copier and open the supply cabinet.
4. Inside the supply cabinet is a power strip. Turn the power strip off for about 10 seconds and turn it back on. This resets the vend tower.
5. If that doesn’t work, open the vend tower and make sure the overflow (cash) box is not completely full. If it is, empty the overflow box per the normal process and store instructions. If neither works, call 1-800-877-2679 for service.

Problem: The Vend Tower's Display is Blank, it Rejects all Coins, the Bypass Key Does not Work, and the LED is Not Flashing

Cause: There is no power to the vending system.

Solution:

1. Verify the vend tower is plugged into the power strip located inside the copier stand and it is turned on.
2. If the vend tower is plugged in and has power, try another plug on the power strip.
3. Verify the power strip is plugged into the wall outlet. If all of these are properly connected, call 1-800-877-2679 for service.

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Problem: The Vend Tower Display is Blank, the Bypass Key May or May not Work

Cause: There may not be power to the coin tower or the display contrast may be turned down.

Solution:

1. Check the power cord for the coin tower to make sure it is plugged in. Remember that the coin tower's power cord, along with the copier's power cord, is often plugged into a power strip that is placed inside the supply cabinet on the bottom shelf. It may be necessary to check inside the supply cabinet to make sure everything is plugged in.
2. Also check to make sure that the power strip is plugged into an outlet and that the power strip is turned on.
3. If there is power to the vend tower, adjust the contrast using the contrast knob located on the vend tower control board. If the problem persists, call 1-800-877-2679 for service.

Problem: The "No Change" Light Continues to Stay Lit When Coins are Loaded

Cause: The coin tubes may not have been filled correctly, or the coin value is greater than the vend price.

Solution:

1. Reload coins following loading instructions located inside the vend tower.
2. If the value of coin being used is greater than the price point, use a coin denomination equal to or lower than the price point. If the problem persists, call 1-800-877-2679 for service.

Problem: The Vend Tower will Accept Coins, but No Bills

Cause: There may not be sufficient money in the change tubes to make change, the bill acceptor is full, or there may be a problem with the bill acceptor.

Solution:

1. Verify the "No Change" light is not on. If it is not on, go to Step 2. If the "No Change" light is on, load coins according to the loading instructions located inside the vend tower.
2. Check the bill acceptor to insure that the light is steady. If the light is flashing, there is a problem with the bill acceptor. Call 1-800-877-2679 for service.

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Problem: Bill Acceptor on Vend Tower will Not Accept any Bills

Cause: There may not be enough change in the coin changer. The vend tower will not accept any bills if there is less than $5.00 in change in the coin changer.

Solution:

1. Try loading more change according to the loading instructions located inside the vend tower. If the problem persists, please call 1-800-877-2679 for service.

Problem: The "No Change" Lamp Does Not Blink when the LCD Shows "Exact Change."

Cause: The "No Change" light is burnt out.

Solution:

1. Please call 1-800-877-2679 for service.

Problem: The Vend Tower Accepts Coins and Bills, but No Credit is Displayed and the Copier is Not Enabled

Cause: The vend tower may be locked up.

Solution:

1. Turn off the power strip located inside the copier stand for 10 seconds, then turn back on.
2. If the problem persists, please call 1-800-877-2679 for service.

 

Problem: Coins Deposited are Not Registering and Not Being Returned to the Coin Return

Cause: The coin acceptor may be jammed.

Solution:

1. Press the coin return plunger.
2. Open the flap on the coin acceptor inside and check for jammed coins or foreign objects. If the problem persists, call 1-800-877-2679 for service.

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Problem: Coin Tower is Taking Coins and They are Registering, but the Copier is Not Making Copies

Cause: There may not be power to the copier.

Solution:

1. Check the copier to make sure it is turned on and plugged in.
2. If it is plugged in, check the copier display. If the display is blank, call 1-800-877-2679.
   
   NOTE: The display may show another problem, such as a paper jam that needs to be cleared before the copier will work.

Problem: The Vend Tower Rejects all Coins, but the Bypass Key Works.

Cause: The Coin Return Plunger may not be operating properly, the vend tower may be in the "In Service" mode, or the vending system programming has been changed.

Solution:

1. Check the Coin Return Plunger for full travel.
2. Check the display to insure that the vending system is out of the "In Service" mode.
3. Check inside the upper portion of the coin changer to insure the "Power On" light is illuminated. If the light is off, call 1-800-877-2679 for service.
4. If steps one, two or three do not solve the problem, the tower may have a faulty coin changer or control board. Please call 1-800-877-2679 for service.

 

Problem: Any Odd Messages on Vend Tower Display (other than the price per copy)

Cause: The vend tower is in the Service Mode, or the vend tower is locked up.

Solution:

1. Exit the Service Mode.
2. Turn off the power strip located inside the copier stand for 10 seconds then turn back on. If the problem persists, call 1-800-877-2679 for service.

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